The way to make money

Near the end of the year, many consumers have constantly hovering between happiness \”buy buy\” and guilty \”receiving\”. For nearly half of the year, more and more disputes have been caused by the \”express delivery\”, the express is either signed by \”door\” \”fire hydrant\”, or it is sent to the station … Express is getting more and more difficult to get on the door, the problem is where?

\”Delivery is not home\” who is wrong

Mr. Cao, who lives in Beijing Daxing, and Mr. Cao, is a free illustrator, working at home, love oil painting. He purchased more than 50 bottles of paint during the \”Double Eleven\”, 3 sets of paintings, a panel, two pairs of boots, a set of tea sets and several snacks … shipped from all over the country to Beijing.

When receiving a delivery, the mobile phone has received seven or eight items to pick up the pickup. Even if he remends the door again, it will not wait until the next day, but he can only go to the building.

\”I want to give the express party, I can’t help the goods. I want to strange the station, you can throw the goods there is express, I don’t know who to complain. Later, I simply put two The family has complained, but it is’ If you, we will give you a reply. \”Mr. Cao said, this time, the two parties have smashed the\” pot \”of the inexpensive\” pot \” superior.

The relevant departments of the express delivery company believe that \”delivery\” should rely on strengthening the first-line staff management to solve, the consumer level is questioning, thinking is that they will put the express delivery or generation points, you can deliver goods? What makes more?

The reporter consulted China-Tong, Shentong, and Yuantong several first-line express delivery of \”express delivery\” questioned the number of express delivery companies. Mr. Zhongtong Little Brother said that the area where he is responsible is not large, and the number of express mails is only 300 per day. \”If you put the express delivery in the collection point or station, the income is almost harder. In case it receives the complaint of ‘not the door’, this day is white, so I will not put it in the station, I will not put it, only there is really no Time will spend this money. \”Mr. Jiao said.

\”Home\” conditions are given to add pressure

Mr. Shentong, the responsible area, Mr. Zhuo twice, including 3 high-rise communities, 1 park, 2 The company and part of the \”periphery\”.

He said, although the community is large, there are many households, but most of them living here are office workers, and there are few people in the day. If the community security is relatively perfect, you want to go to the tower, you must first ensure that the phone is connected, guarantee someone else, no one wants to determine the delivery time, a hundred households, it is difficult to deliver the delivery time. Unite. In addition, the party is also found in the security guard, the mortgage key is borrowed from the elevator card, and the guarantee can go up. The prerequisite for delivery is so much, and naturally, it also gives pressure.

\”I can only put energy on the distribution, some small parts of the small area are placed in the station.\” Mr. Gu told reporters that in addition to efficiencyQuestion, in addition, \”home thief\” is difficult to prevent, often there will be a situation that will be stolen at the door at the door. After this situation, the company often lets the courier will compensate yourself, so spend 5 corners to put the express mail in the station, become the most insurance.

站: It is not to send only more

According to the statement of express delivery, \”home delivery\” is shared on his shoulders of himself and the station. Why is it difficult to \”go to door\”?

According to official statistics, more than 1,000 Beijing Rookie Station, which are currently included, accounting for most markets. The reporter visited the 5th station of Xingxing, Fengtai and Chaoyang. Why is the express delivery in the station, several station employees have been very straightforward, saying \”Don’t put it here?\” Which is located near the Xinyuan Street near Daxing District. Personnel believe that the station exists to meet the \”The last 100 meters of the express industry\”.

For \”Since customers spend money, they should be delivered to the door\”, and the station staff does not deny. She said that the station and generation points have different points, giving customers two options, should not understand, do not inform us, place the station, should be understood as a session of express delivery.

She said that there is only 3 employees in a station, but they will receive thousands of single express every day. \”Some customers have chosen home delivery, but they can’t wait for themselves. Mingming station or substitute is in the downstairs, but the courier has returned to a few kilometers nearby. I don’t understand why, I will inevitably have emotions. \”

Experts suggest consumers rational viewing

Express brother and station staff, paying all the reasons to\” helpless \” \”, But the fact is really this?\”

The logistics industry expert Yang Daqing told reporters that China’s express orders increased by nearly 36 times from 2010 to 2020, but courier only increased by 7 times. \”You can foresee the delivery pressure of the first-line courier, and we have to face reality.\” Yang Daqing said, after 90, after 00, the new generation of express delivery is weak, causing the express delivery rate, the express industry is long Since the low price competition, some express delivery companies have improved the wishes of the first-line treatment and the increase in salary, so that the willingness of the express delivery staff will decrease.

Yang Daqing said that \”can’t finish the price war, the courier\” \”and other factors determined, according to the existing human supply, it will not meet the delivery needs of each door. In addition, the number of pay-shears in online shopping consumption, the receipt time is just right and the delivery time is mismatched. In this case, it will inevitably appear in the door delivery contradiction.

Yang Daqing said that the two companies that can fully protect the \”delivery\” service of SF and Jingdong, belong to the direct courier enterprise, because the self-service distribution team, the delivery is guaranteed, but it is also negative High human cost. [123

At present, the last kilometer of the express station and the express cabinet, etc. will be more common in the future, and on the one hand, it relieves that the delivery is inadequate, and the other hand solves the consumer self-picking parts.Therefore, Yang Daqing suggested that consumers’ rational look at the emergence of the station. If you choose \”delivery to the door\”, you should also accept the status of \”late\”.(Reporter Wang Haioniong)

Source: Beijing Youth Daily