College students supervise others online, 300,000 months?The supervisor has played nearly 150 phones to make customers get up success.
\”Tomorrow, tomorrow, how much tomorrow; since there are so many, may be dragged again.\” This segment is a true portrayal of progranel. Close to
, there are more and more stores that \”supervise services\” on the e-commerce platform
postgraduate test, lose weight, get up, go to bed, walk dog pickhouar …
A series of life needs to be fixed-to-order, it can go to the store
to find supervisors to take hands, strong anti-ring
Some people need this service ? It’s a lot!
Previously, the Chinese University Media Alliance has conducted an investigation of college students in 199 universities in this issue. The results of the survey show that 97.12% of students think they have or occasionally delayed. Even things like dinner, some people can drag to 9 o’clock in the evening, and then hungry and also don’t habit myself on the \”\”.
At the same time, the vast majority of progractants were irritated to their habits. A survey conducted to 2004 respondents showed that 88.7% of respondents had only anxiety, but 54.3% of respondents suggested to quit the progran and improve efficiency.
However, there is a matter of fact that it is another matter to buy. According to the current basic pricing, the person who sells supervisory services, pays a day, pays 6 yuan, 3 yuan for the supervisor, and the store left 3 yuan.
How many orders can you make money? Overse the delay, can really become a business?
The team members who supervise the progranel recently need to complete the work. Welcome to the flat
reporter spending money to experience \”strong supervision\”
Reporter to the e-commerce platform, search for keyword \”supervision services\”, similar products are still a lot. The reporter entered a store that ranked forward and intended to experience it.
The main items of the store are only one-supervisory service, divided into \”common supervision\” and \”strong supervision\”: the former can only have 3 reminders per day, selling price 6.66 yuan a day; the latter It is unlimited, priced at 15 yuan per day. If you want to continue to supervise, you can also place an order for a consecutive week and January. Ordinary supervision is 133 yuan for a month, and strong supervision is 3 times the former, and the charge is 400 yuan a month. The reporter placed the \”strong supervision\” of a day.
Soon, the supervisor Lu Yibo came to add friends. Under Lu Yibo guidance, the reporter has developed a plan from getting up to sleep, and what is going to do every hour. The next day, I got up the time listed in the plan, Lu Yibo called early calls: \”I am moving!\” \”Go to Wash!\” He sent a few news, very eager. He asked the reporter that the time of the plan, taking a self-timing to him, report on time. If you are not careful, you will come here.
One day, the reporter realized that the feeling of being urged was indeed strong, like a pair of eyes stared at the moment, a whip continued to pumping, the rhythm is tight, and the oppression is strong.
What is the effect of supervision? Service is interactive. Lu Yibo is most worried about meeting indifferent customers. They tend to have a hunting psychology, buy a day experience. After the supervisor sends a series of messages, only the \”um\” or \”good\” reply. Because the customer’s enthusiasm is not high, they can only do the most basic on-time urgency, to check the task to complete the indicator, and it is difficult to further communicate. Lu Yibo once called a customer to get up, starting from at 9:45 in the morning, hit at 11:30 noon, playing nearly 150 calls, and let him get up success.
It is difficult for spending a supervisor to be a truly punishment. The supervisors also understand that no matter what they are strict, supervision is just a kind of external force, it is a helper, to really self-discipline, have to have endogenous motivation.
The relationship between supervisors and customers is very subtle. Customers pay for purchase, active and a particular stranger share daily life details, and even some of the more privacy. In the store, someone will continue in time every month, and each time you choose the same supervisor. At this point, their relationship is not only simple supervisors and customers, but may develop into a truthful friend, but if you want to maintain this state, you have to pay for a service.
The supervisor is positioned, Lu Yibo has always reminded himself to clarify the boundaries. Since making supervisors, he encountered a variety of customers, and the different people were different, they were expected to be different. Some customers think he is cold, not very chatting, it is purely no feelings; some customers feel that he is getting more, because when they chat, Lu Yibo is shown, \”patted\” him. Some customers hope that he is gentle, more people feel some, such as, if you work in your day, sleep late at night, the next day, you will be appropriate to delay early; some customers think that he is not strict enough, a quasi-college student, this year Just admitted to the University of Cambridge from Hong Kong, in the presence of homework, preparing to enter the school, and experienced Lu Yibo directly after 3 days.
More time, the boundaries are difficult to draw. In addition to the meaning of supervision, some people need to communicate, accompany and communicate. In order to work better, Lu Yibo has to pay more feelings. There is a customer who is alone in Japan, every day, the emotion will be very big, when he did not test, he often sent a large paragraph to Lu Yibo, seeking comfort, Lu Yibo must also edit one \”Small Composition\” gives him, otherwise it will be considered \”attitude perfunctory\”. Lu Yibo also supervised an artistic life at home to prepare for the postgraduate research, because he had a lot of trouble with his mother, and he didn’t care about learning. Lu Yibo sent her more news. Later, in the phone, the art student cried and vented with Lu Yibo, so it’s hard to calm the emotions before I re-start learning.
Two supervisors worked on the mahjong table. Welcome to the flat
College students found the supervisor machine:
There have been nearly 2,000 supervisors
Lu Yibo’s boss called Yu Benqin. The 23-year-old Holbon has been on the big four. It has been 3 years old in the e-commerce platform.
Initially, the demand that was supervised came from himself. Just on the university, Yu Benqin played the game to three or four in the morning, leading to the class late. He is very distressed, tried many ways, but it is in a strange circle that is \”often formulating plans, often\”. He bought a book of self-controlling, concluded that changing the progralhood, but also rely on others. During the search process, he found a store that provides supervisory services, can spend money to supervise the planned plan, he feels that it is a way to break. But at that time, there were still few stores on the e-commerce platform, and the highest sales volume was eight ninety orders per month.
Yu Benqin sniffed business opportunities, in March 2018, he also opened a shop, put the supervisor’s goods on the shelves. Waiting for one or two worships, there are visits, but no one will place an order. Waiting for 1 month, Yu Benqin received the first order, a long-awaited morning service, because \”especially wants to take the list\”, he only received more than 20 yuan. On June 8th, 6 o’clock in the morning, the store has the first bad review, the customer requires 5 o’clock to be early, he didn’t get it, missed time.
The business has not been warm, and Yu Benqin directly put the store out and gave others to manage it. He couldn’t stay, opened a media company, a door to the teacher’s office, delivered a famous film, pushed the business, took a few schools in the video shooting, the list of posters; the last two, he took a year, run To Gansu, I took a project, and I finished the school reading. With half a year, he began to truly in the store – the transfer occurred in May, and suddenly there was a media to contact him to interview. \”There is a media interviewed, there will be a constant media to come to the door, everyone is promoting It shows that the market prospect is good. \”
Yu Benqin chose 5 people from his media company, both boys, aged, Ben Qin, there are two\” 00 post \”, form a new small team. In July, they rented two rooms in the school, rents 3,000 yuan, and lived with the same time. The conditions are very simple, the office is in the living room, there is no suitable table, the mahjong table is also getting up; sleeping in the bedroom, there is no bed, a few mat lay together. Normal situation, their working hours are 9pm to 9 am in the morning, sometimes busy until 1 am on the next day.
The operation slowly walked on the right track, the size of the store was expanded quickly, the number of supervisors of the store is now reaching nearly 2,000, up to time, and paying 400 supervisors. The core has formed a relatively mature division of labor. Yu Benqin is the boss, the helm; Chen Yingrui is the deputy of Yu Benqin, responsible for managing the store to shop; Jinchengxuan is responsible for send a single link, if some customers are not satisfied with the current supervisors, find him to reallocate supervisors;Zhuangyu operation short video platform, promoting store products; Lu Hao looks at various numbers every day, do data analysis; Lu Yibo is the first full-time supervisor.
The supervisor is a line recruitment, divided into four levels of ordinary, training, high quality, and the ace. If you intend to become a supervisor, buy one day ordinary supervision experience, after accepting the service, you will grab the order. The store has created a 30-minute training video. After reading the video, you can upgrade to the training. After that, take the praise, the continuation rate is high, the supervisor can upgrade, if it is paid or complained, it is directly resigned. The higher the level of supervisors, the more it is obtained in the order.
The reporter places a strong supervision, like the pipeline, during the team member, one ring is passed – the store will arrive, the order arrives at the customer service, according to Chen Yingrui, the customer service is best not to say \”Good\” or \”no\”, you must ask the customer information, judge the economy, understand the existing problem of customers, prepare reasonable solutions, talk about value, talk about the price; customer service will tell the private customized demand , Sent a single member to send a single child in the supervisor’s group chat, first replying to the supervisor of \”1\”, grab the list, if the customer needs special, send a single member to find a supervisor who meets the requirements. The supervisor provides services directly to our customers.
The team specializes in inspirational slogans, attached to the wall of the rental house. Welcome to the flat
team specializes in inspirational slogans, attached to the wall of the rental house. Welcome to the flat
shop burst, wage is amazing
The bad review has also come
One day in August, 10 o’clock in the morning, Jin Fuduan was woke up by others, \”how Winning, there is a problem, a lot of lists have not been sent! \”He looked at it, and more than 200 orders were handed over, they were busy, and 5 dispatched were temporarily convened. The customer service group has also been fooled, \”I have a lot of good people!\” The store customer service and the \”one stare of three\” models were temporarily adjusted to \”a stare\”, and there were too many orders, I am afraid it.
The store has never encountered such a burst of explosion. That day Jin Futuan went out to eat, the work group message prompts, and I have to send a single meal. On July 10, Zhuang Yu released their first video in the short video platform. The video borrowed the \”Tang Yan\”, the tone of \”Tang Yan\”, with \”poor\”, for dozens of information bombing, advised \”Donkeeper\” not to delay, hurry to study. The video issued a few days and the response is not big. After half a month, the other number mimicing their creativity and made a video, \”I am fire.\” Zhuangyu said that the video point of the imitaid reached 600,000 in two days. This wave flows to the e-commerce platform, and their store explosions.
Lu Hao observed the data of those days: \”Keyword ‘supervision’ search number of search times is 3 times, nearly 20,000 times.\” The supervisor has also obtained a big harvest, the store half a month A salary, picking up the most supervisors of \”Tang Yam\”, 5 days, more than 200 orders, mostThere are 8 monots at the same time, but also a second, salary reached an amazing figure.
The recent business is really good. In 2018 and 2019, the store can only receive more than 100 orders per month; in the first half of 2020, the store has risen to more than 500 orders; in May this year, the store can pick up 50 orders every day; in July, sales continue Upset, the daily business is over 10,000 yuan. The hot state lasts until mid-August.
The problem came. Sales have experienced a wave of skyrockets, and the store expansion is too fast, and many vulnerabilities are not fill it. The recruitment of the supervisor is most direct. The store requires that the premier of the supervisor must first buy a day of ordinary supervision, and then there is only qualified to grab a list. Many porridge, 2000 supervisors, most of the time, the store spreads the number of supervisors. Some supervisors have dissatisfaction, but write a bad review to the store, saying that this is a brush single scam.
The business opportunities that supervise the progranel are no longer secret. However, on the e-commerce platform, this industry is not happy. Because it is a virtual product, there is no physical product, saying that it is not clear what is sold, such a shop is easy to suspect that porn the ball. More than 2020, in the inspection of the e-commerce platform, Yu Benqin’s store was often removed.
There are a lot of new stores. Especially since May, more and more similar shops have come out. Even in mid-July, the \”Tang Yan\” creative \”Tang Yan\” has been imitated. \”There is no threshold in this industry, as long as you want to try it, you can do it.\” Yu Benqin opened three stores, the goods on the shelves were different, the service lacked the core competitiveness, no technical barriers, if you want to get more list, Take a larger market share, you can only open the store, so that customers go to the e-commerce platform to search for keywords, the probability of the store is greater.
Lu Hao monitoring store data found that mid-July to mid-August, only one month, a shop trading index ranked suddenly rushed to the top 3. \”This store has never appeared on the rankings.\” Lu Hao said, \”The product characteristics are like this, the data is very fast.\” The unit price is very high and there is no bad review. Lv Hao said, also reported by the media. More than 300 supervisors in the store are graduate students. They can match the relevant majors and the same experience, helping them to develop more targeted plans, because of this, charge Will be higher than that of other homes – \”Devil Supervision\” a month of 396 yuan, the intensity \”purgatory supervision\” is 498 yuan a month.
Yu Benqin recently tried to broaden the track, launch video supervision, and offers a free online self-study room. \”There is an educational institution, and parents see the news report.\” Yu Benqin said, education institutions sell network classes, but many customers do not look at it, the educational institution intends to cooperate with them to give customers a special supervisor, follow-up progress , Supervise learning; parents have no time to watch children’s learning, I hope they can supervise video supervision, watch their children write homework, help correctquestion.
\”As the industry is gradually known by the public, it is difficult to live.\” Yu Benqin believes that the business of supervising the procrastination, the marketing channels and sales channels have changed, they have to find their own core competition.force.However, he is still optimistic about this business, nearing graduation, he and the team are intended to do in this industry.\”The biggest hope is that after our customers buy a service for a while, no longer need us.\”
Source: Liberation Daily · View of News