0.1 yuan trial, the next month is automatically deducted 68 yuan?The pulse APP is so \”making money\” to cause a large number of complaints
I bought a month
has been deducted for 8 months
automatic renewal fee of 1500 yuan
A number of consumers reflect \”China Consumers\”
Workplace Recruitment APP \”Pest\”
In consumer unaware Under the automatic deduction
Application for a refund, it encounters various hinders
Buy 1 month \”pulse\” member service
[123 The automatic deduction is 8 months
More than two months can only return 70%
\”I hope that you can cause you to automatically deduct the Internet platform. Concerned about. \”Yan Wanjin said to the\” China Consumers \”.
Not long ago, Yan Lawyer accidentally found a 198 yuan deduction item in his Alipay transaction record, and the query found that it is the \”pulse of the ace], the ancestors of the Affairs Dream Workplace VIP version through Apple Mobile Apple Store (1 month) \”Order. When discovered, it has been deducted for 8 months, 198 yuan per month, a total of 1782 yuan.
Ri March responded that this thought will automatically end after one month expire. I didn’t expect to renew the fee from March 21, and I didn’t receive the \”pulse\” and Apple. Any reminder.
律 师 Contact Apple official customer service complaint and requests refund, the other party reply, can only apply for the deduction within 60 days, and the refund application is rejected by the Apple internal system, buckle outside the 60th If you can’t apply for a refund, consumers need consumers to contact the \”pulse\”.
However, Qi lawyers have dialed the customer service phone call on the \”pulse\” app, and the results are no one to answer.
On December 8th, Apple’s customer service responded to \”China Consumers\”: The order has been more than 60 days, so it is not possible to submit a refund application.
The official customer service replies \”China Consumers\”: Consumers purchase members through Apple Store, Apple will charge 30% of the fee, so only 70% of the payment can be returned to the consumer account. .
For why the automatic renewal fee, the \”pulse\” customer service staff said: \”The automatic renewal is due to the service of the consumer is a service, the automatic renewal agreement is signed; or apple ID purchase member, if you do not close or cancel Apple ID subscription service, you will be automatically renewed. The pulse will give consumers before each deduction will prompt, for the first time, send a text message, if the phone receives a text message If you cancel pay, you will default to the needs of the membership, automatic deduction. No SMS will be sent later, but each month before the deduction 5-7 days, the message is transmitted through the in-cycle APP.
A large number of consumers complaints
After the case of \”uninformed\”, the automatic deduction Application for the refund of various sets
[ 123] The \”China Consumers News\” survey found that there were more than 2,800 \”pulse\” related complaints on the black cat complaint platform, mostly reflecting consumers’ unaware or opening the membership test service post-pulse fees. [123 ]
Mr. Xiao, consumers in Zhongshan City, Guangdong Province, said to the \”China Consumers\”, inadvertently found that Alipay is opened, and it has been deducted for 7 months, a total of 476 yuan.
\”I have been in the drum, I don’t know anything. \”Mr. Xiao said that in May this year, I downloaded a\” pulse \”app. I clicked the 0.1 yuan member trial service. After that, I did not inform us, and the\” pulse \”app in his mobile phone has already been uninstalled.
After the social network platform launched a complaint, the \”pulse\” staff called Xiao, can refund through the two channels of Alipay and the pulse, but the refund for more than 3 months The problem does not support the original road to return to Alipay, only to \”vein\” personal account, consumers must download the \”pulse\” app, withdraw from the App. But Mr. Xiao found that the cash is not only charged 2 yuan. Fees, and then displayed \”transfer failure\” after submission of the application.
Mr. Xiao is very dissatisfied: \”My bank card is real name system, and the time the pulse is certified by the unganimate name or real name. I don’t match the cash withdrawal, let me replace other bank card cash, I suspect that personal information of collecting consumers in design routines. \”
The pulse is also returned by Mr. Xiao to give it a refund by transfers.\” Transfer is not to have my bank card account, the routine is buckled, I don’t accept the way of transfer, \” Only the Alipay account is returned. Obviously returned a small part through the Alipay, why can’t the remaining way to return it? \”Mr. Xiao said on the\” China Consumers \”.
\” China Consumers \”reviewed the\” Automatic Renewal Service Agreement \”of the\” Pan \”member, the terms showed:\” After you open the automatic renewal feature, Your pulse account will be binded to the third party you specified. We will automatically deduct the next issue within the next period of the product or service expiration you need to purchase regularly. \”Turn off the automatic renewal fee\” shows: \”We will also remind you in the way the product or service that needs a regular renewal fee, we will also remind you in the manner in the station, and choose whether to close this feature independently. \”
\” China Consumer News \”contacted the pulse customer service, customer service said, if you purchase members through Alipay, Alipay original road refund channel only supports 3During the month, the transaction refund of more than 3 months can only refund to the \”pulse\” wallet. As for why the cash failure, the customer service means that the online customer service that needs to submit the screenshot to the pulse APP.
The analysis of the legal expertise of consumer rights pointed out that
The pulse is suspected of violations of consumers
Its behavior constitutes forced consumption
Consumers have the right to request the original road refund
On December 14, Lu Yun, director of the Consumer Rights Legal Professional Committee of the Beijing Lawyers Association, was interviewed by \”China Consumers News\”, and analyzed the relevant complaints. . 01 Apple system sets obstacles in refund
\”Consumers need to use Apple mobile phone to buy members to support the support of Apple system, Apple is not in any party in the member contract, but During the refund process, it limits consumer refunds during its rules, which does not meet the requirements of contractuality. \”
\” Consumer purchase member is a transaction relationship between the calculus, ‘pulse ‘Is the relative party of the contract, which does not have a refund affecting the consumer with the third party, which requires responsibility. As for the’ pulse ‘with Apple, it should not be a threshold and reason to limit the consumer refund.
02 Pulse cashigation
\”Consumers meet the refund conditions, ‘the anesthesia should be returned to the original road, this is the legal obligation of the operator.’ Pulse ‘said Alipay only Support for three months of refund, this is the ‘pulse’ and third-party docking problems, and should not be refused by the rejection of consumers. \”
\” Arena ‘ To charge the fee, the consumer constitutes damage to the property, and consumers have failed, this kind of behavior of the customer, increasing customer viscous behavior is suspected of mandatory consumption. \”
03 pulse platform Automatic renewal problem
\”From the contract fulfillment, the operator must fully inform, and the consumer will continue to sign. If the operator does not know, or if it does not use enough to remind, but Consumers deduct it without knowing, this has not formed a match in the contract, and violates consumers’ right to know and the right to choose the property rights of consumers. \”
Lu Yun finally reminded Consumers, if such disputes have occurred, you can choose to solve the operator, mediation, or to complain to relevant department, and can be resolved through arbitration and litigation.
China Consumers News
Source / China Consumer News China Consumer Network
Author / Du Ke
Editor / 裴Ying
Producer / He Yongpeng Ren Zhenyu