Netmo car unannounced experience: Shenzhou special car driver said that he is a \”certificate\”
Xinhua News Agency, Beijing August 30 (Reporter Tang Wei) Wenzhou girls encountered the safety problem of the net approximation to the wind, \”How many security hazards in the network\” have become the focus of everyone topic.
Recently, Zhejiang Consumer Protection Committee conducted a visiting consumer experience survey on Hangzhou City. The survey found that some networks have no certificates, the lack of training, refused to detour the road.
What issues are \”about\”?
It is understood that the Zhejiang Consumer Protection Committee selected 60 lines in Hangzhou, the drip travel (fast train), Cao Cao car, Shenzhou special car, first steam, easy to use 5 net network The latter platform has been systematically consumer, and 14 indicators such as service commitments, qualification certification, and safe driving. Experience found four obvious safety hazards:
– Nearly 50% of the driver \”unlicensed\”
passenger taxis qualification certificate is the basic line of security. In this unannounced visit experience, 23 of 60 online approximation drivers clearly expressed not to obtain passenger taxis qualification certificates.
Specifically, in the 12 routes of dripping and the first steam experience, seven drivers said that they did not receive the \”Internet reservation taxi driver certificate\”; even if there is easy to use car drivers \”Said\” The whole Hangzhou has a license driver only about 40 \”; Shenzhou special car driver said\” There is no online approximation driver’s license company to open \”, he is the opening ceremony.
– Some platform refused passengers
\”Do you have not to go to the road, I have already opened, go!\”
This is the experience in the drip \”Rough Treatment\” encountered during the truck. At that time, the experienceman had been waiting for 10 minutes at the agreement, and the driver did not wait for the experience to hang up the phone. After hanging the phone, the App display trip has begun, over 6 minutes, the display it is over, and the fee is 10 yuan.
– Pre-job training is lacking, the safety awareness is not strong
In the interview Name and six drivers said they have not participated in any pre-job training and daily education.
In the ride experience, each platform has drivers play mobile phones, send information, and safe driving habits; many drivers have not taken the initiative to remind passengers to launch a seat belt or get off Passengers check have missed items.
– The pre-reacted time has a deviation
Another difference is that there is an expected reaching time given by the system algorithm and the actual arrival time. In particular, only 3 drivers in the 12 routes of the experience are reached within the agreed time, and 2 driver deviation time is more than 5 minutes.
Some drivers of the first steamAfter the order is not actively contact the passengers, ask the driver when you experience the driver, some of the first steam driver is installed at the same time to install two network reception, which will lead to this loss.
Who is the security chaos?
In the view of the industry, there are a lot of problems in the net approximation, and the relevant enterprises behind the relevant enterprises are not strict, and the supervision deletions are directly related.
Platform is more than just a role of matching transactions. \”Some of the platforms even think that if the control of the driver can result in the reduction of the supply of the platform, it is necessary to pass the security risk to the user.\” Yang Jianhua, a researcher, Zhejiang Social Science Research, said, in the webmark model Under, the control of the driver cannot be limited to software level and admission policy.
\”Internet operation cannot be an extraordinary place, the platform should be responsible for users to safeguard.\” Qiu Baochang, the legal expert In proportion, the driver commission is determined that the company is obliged to ensure consumer safety, because in essence, consumer and platform is a legal contractual relationship, relevant emphasis on the freedom of contract, contract safety, contract guarantee The principle of doing.
In fact, in 2013, the \”People’s Republic of China Consumer Rights Protection Law\” has increased the responsibility of the online trading platform, and Article 44, paragraph 2 stipulates: \”The network trading platform provider knows or should If the salesman or the server uses its platform to infringe the legitimate rights and interests of consumers. If the necessary measures are not taken, they will bear the joint responsibility with the seller or the server according to law. \”
Zhejiang Kaewang Law Firm Lawyer Cai Xiangnan said According to the \”People’s Republic of China Consumer Rights Protection Law\” to platform responsibility, the net approximation platform is more applicable to the principle of joint responsibility. \”Once operators have damaged consumer rights, the platform should bear civil liability such as losses of compensation This is not a prerequisite for it to obtain interests. \”
How to tighten the safety valve of online consumption?
\”\” \”Network Truck Platform should bear the responsibility of protecting the first responsible person of consumer rights according to law.\” Li Jia suggested by Li Jia, director of the Consumer Protection and Guidance Department of Zhejiang Provincial Consumer Protection Committee, and the platform should strengthen management and implement the subject’s responsibility. The first is to strengthen the access to the network, strengthen the review of the vehicle, driver, and strictly put \”access\”.
At the same time, Li Jia suggested that the platform should effectively strengthen the education and training of the driver’s laws and regulations, professional ethics, service norms, safety operations, etc., and continue to optimize the platform registration form, it is expected to arrive at the time and other systems. There are harassed, and the drivers of violence should be included in the blacklist and take zero tolerance.
\”\” \”\” \”\” \”\” \”\” \”\” \”\” \”\” \” The data is mastered and shared, and it is necessary to establish a national information sharing platform as soon as possible.The provincial and municipal supervision platform should be docked with the net approximation platform to achieve data sharing and comprehensive utilization.
The current e-commerce law is still in the formulation, and the tarpaign of the platform is public opinion.Qiu Baochang believes that the legislature should further clearly refine the relevant provisions of the e-commerce platform operators to prevent it from escaping their own obligations and responsibilities, and effectively tighten the safety valves of the network consumption.
The relevant person in charge of the Zhejiang Provincial Consumer Protection Committee also reminds consumers: pay attention to personal, property and personal information when receiving webmobile services, pay attention to nuclear appointment and online under construction, the driver’s consistentSex, pay attention to save relevant evidence.