Liu Guojian \”disappeared\” for half a year.
This allows the freight driver Zhou Hui and Sun Wenyou running 1,500 kilometers, 9,000 yuan shipping costs also played water. And they don’t know anything about the \”Liu Guojian\” on the platform full platform. There is only his name on the platform, the avatar, and the mobile phone has already become an empty number.
After the freight \”Internet\”, the freight driver is convenient, but the trouble is also coming. The people’s network \”People’s direct hit\” reporter investigation found that in the truck, Fuyou truck, truck, freight, etc. Be \”driver.\” In the full platform, there is a freight price, the price is opaque, the freight is deceived.
\”Disappearing\” is the order
Zhou Hui has never understood it, how can it be posted on how to run?
In November 2020, he took a order over the driver version of the app: a batch of masks from Shenzhen, Guangdong Province, Zhangjiabang, Jiangsu, approximately 1,500 kilometers, and shipping 4,500 yuan.
Zhou Hui ran for a day or two nights. When unloading, he met the truck driver Sun Wenyou, found that the two were the list of \”Liu Guojian\”. After unloading, they reminded \”Liu Guojian\” to pay the freight, which is passed several times.
Zhou Hui and his truck. People’s Network Huang Wei
From then on, \”Liu Guojian\” is mysterious \”disappearing\”. \”The police station will take the legal way, but the defendant information is the required item, we don’t know that ‘Liu Guojian’ is a real name.\” Zhou Hui direction full of platform to \”Liu Guojian\” personal information. Customer service means providing information about public security, lawyers, and courts, including police officers, transfer information notices, police mobile phone numbers, lawyers, etc. to adjust Liu Guojian.
\”For us, it is difficult to provide this information.\” Zhou Hui said. After the full platform is neglected, the platform seals the account of Liu Guojian, and refunds the corresponding technical service fee. Complaints are forced to end.
Complaint details. The respondent is mapped
\”disappearing\” is not \”Liu Guojian\” alone. There is media report that Wang has issued more than 7,000 yuan of 7 car drivers in the \”full\” website, and then disappeared. Since then, Wang was filed a public prosecution in the Haizhou District Procuratorate of Lianyungang City.
Multiple drivers tell reporters that most of the domestic source information that is full of platform is not a hand owner, but a third-party mediation. itThey are the logistics company or \”information department\”.
\”Management is not rigorous, no goods are also available.\” There is a truck driver says that he has a car to drive dozens of kilometers to arrive at the loading point, and then find outstanding shipping, no Lord.
From the end of May to June 202, the reporter found that \”the owner\” contains six groups of groups, including manufacturers, distributors, information divisions, lines, logistics companies and Personal goods owner.
After the reporter chose \”Logistics Company\”, click on \”No invoice\” and have not been required to upload a business license and successfully release a source of supply.
On the main version of the trucks, the reporter can log in and publish supply information using the same mobile phone number. In less than a minute, there is a driver to call the order situation.
The reporter can successfully release the source or car order on the main version of the truck, Fuyou truck and freight treasure goods.
In addition, in the case of only real-name authentication, not uploading driving license, driving license, the reporter is full of freight, the truck, the Fuyou truck driver version of the APP is successful or participated in the grab one.
The rules of good changes
\”Information Department\” is next to the logistics park, parking lot, a few years ago, Zhou Hui and Sun Wenyou are going there.
Today, all this is replaced by the network. In the Henan Logistics Park, the five-six row \”Information Department\” is a ratio, about 100 stores have been ruined, and the door is full of weeds.
The unscrupulous \”information department\”. People’s Network Yang Qiao
\”The store is useless, one mobile phone can solve.\” Two years ago, Qiao Master closed the store. He remembers that the owner’s mobile phone is full of app over the app, the flow of people gradually dispersed.
Founded in 2013, it is part of Jiangsu Manchun Software Technology Co., Ltd. In 2017, it was combined with Guiyang Truck Boarding Technology Co., Ltd. (truck gang), jointly established a gang group. In 2020, the Super 2.8 million cargo drivers completed freight orders in their digital freight platform.
\”China Truck Driver Survey Report No.3\” data shows that 72% of the 2055 truck drivers visited in 2019 use trucks, 46.5% are full of transport (with driver mobile phone download multiple platforms) . After the two platforms merge, the full governance group has become the \”unicorn\” of the freight industry. As of the end of 2020, the relevant business covers more than 300 cities across the country.
At each time, the full salesman went to Qiao Master’s free installation software, saying that software is not only easy to find the car, but also a variety of gifts. \”They promised free when they promoted, but laterchanged.
\”Fees can be understood, But the rules change, which makes it difficult to accept. \”After a year of registration, Joe suddenly told to pay a member fee. He said that the initial exchange member fee is not limited to the number of times, and then restricts 10,000 times, and now limit the number of issues within one year.
[ 123] Joe Master’s goods main version of the member background shows that 1688 yuan member accumulates 10,576 delivery. This is universal with the truck, but the same information is published in two apps.
[123 ] When the reporter registered, it was full of luck, and the truck bid goods were divided into two gear, 688 yuan and 1688 yuan. The number of delivery was 188 and 2576 times, and the period of one year.
full help group According to the present invention, its income is mainly derived from freight matching services and value-added services; its revenue in 2019 and 2020 is 2.47 billion yuan, 2.58 billion yuan, of which the freight matching service is 177 billion yuan, respectively. 1.95 billion yuan.
A number of drivers said that the current service charges provided by the group are currently available, but they need to pay technical service fees, but they don’t know the specific charges. They pay 10 yuan, 15 yuan, or even 70. Yuan service fee.
On May 23, the reporter asked the driver asking the specific collection criteria for the full platform online customer service. The other party expressed the system based on the route, supply, and weight accounting. As for Specifically, the customer service has not been reply.
Fuzzy freight recommendation standard
Many drivers said that the full platform charges a certain fee can be understood, let them distracted, the platform trading Some features, direct or indirectly caused the freight price to be lowered.
\”The owner puts down the shipping costs below the market price, the driver can increase the price within a certain range, in order to successfully grab the order, the price is lower than one. \”Zhou Hui attempted to participate in a single-auction mode, but there is no exemption.
\” The goods are first 15,000 yuan, the driver will pick up, he canceled, changed to 14,000 yuan or even 13000 Yuan, repeated low price. \”Anhui truck driver Shen Nanhai found that in other models, there is also a trial price and price increase in the sender itself.\” He walked 13,000 yuan today, and will only report lower prices tomorrow. \”
Lu Master Luo, the operation information department, also found that the full platform will recommend shipping costs when it releases freight information.
Reporter at the end of MayBy the beginning of June, I found that the same reference supply is published in different user accounts. The relevant routes and freight rates recommended by the platform are different, and the difference is in a ten yuan to hundreds of dollars.
Full-to-help customer service, recommended price is just a reference, and the platform provides a match service, and the final price is protocol himself by the user. She also said that the same source of goods, the price of different goods displayed, which is related to the user using record information. \”Some ship owners have long been released for a long time, and he has been filled out before, this has an impact.\”
The same source of goods, different recommendations. People’s Network Yang Qiao photo
Another full-service customer service said that if the mobile phone system used by the two users is different, it may have an impact, \”\” Like tax, Apple mobile phone is a little high, Android mobile phone Slightly low, there are only a few dollars. \”
Henan Yulong Law Firm Lawyers believe that the merchant platform uses different price push to use different prices, may contain two situations, One is a legal and reasonable preferential strategy taken based on the number of goods or services in the user, quality or period. The second is to push the orientation price to be taken in the case of the product or service conditions in the same case of the consumer’s network characteristics.
Fujian said that the second situation is illegal. According to the relevant provisions of my country’s E-Commerce Law, e-commerce operators should provide consumers to provide options for their personal characteristics, respecting peace and other legitimate rights and interests. In addition, the \”Consumer Rights Protection Law\” also stipulates the right to fair trading in consumers. Consumers have the right to obtain quality assurance, reasonable price, correct measurement, etc. when purchasing goods or accepts services.
The government regulatory authorities have been talking about the Great Group. On April 30, 2021, the Office of the Transportation New Industry Cooperative Supervision Department was talked out about the Great Group and Shenzhen II Time Fala Technology Co., Ltd. (hereinafter referred to as the goods). The existence of the pricing mechanism is unreasonable, the operation rules are unfair, the production and operation is not standardized, the main responsibility is not implemented, and some of the platform is suspected of infringing the legal rights of the truck driver.
According to the National Net Trunkers website July 5, the Network Security Review Office implemented network security review of \”full\” \”freight cart\” in accordance with the \”Network Security Review\”. In order to cooperate with network security review, prevent risk expansion, \”full\” \”freedom\” to stop new users during the review period.
Who is responsible?
Zhou Huo wants to let the platform are responsible. However, he saw the \”Cargo Transport Agreement\” (hereinafter referred to as the Agreement \”) when the order was preaching, and found that he did not sign a contract with the platform.
Zhou Hui presented \”Agreement\” showed the \”three do not\” statement of the lucky and truck, including the \”Do not sign this Agreement\” \”Do not participate in the goods transport transactions under this Agreement\” \” The loss and legal responsibility produced by both parties \”.
\”Cargo Transport Agreement\”. The respondent is mapped
The \”agreement\” also said that \”the two sides can Make sure \”,\” full and trucks will not assume any responsibility for such information. \”
\”This is not the disclaimer? The platform is to clear the responsibility.\” Zhou Hui said.
Fu Jian said that the \”three no statements\” full of foreign exchanges belong to the unilateral unreasonable disclaimer, this provision violates the rules of the \”Civil Code\” in my country on the unreasonable or mitigation of their responsibility This terms are invalid.
In this regard, Professor Xue Jun, professor of Peking University Law School, believes that the full platform is the role of information, and does not belong to network freight operators, but its operations should also comply with other relevant laws and regulations.
About the \”agreement\” is not responsible for the \”authenticity, confirmation, providing and / or generation of information\” by full platform, \” Evascated the \”Electronic Commerce Law\” in my country’s \”e-commerce platform should request the application to enter the platform sales goods or provide services to their identity, address, contact information, administrative license, etc., verify, register, and establish registration files And regularly verification \”\” and \”e-commerce platform operators should record, save the goods and service information, transaction information issued on the platform, and ensure the integrity, confidentiality, availability\” of the information, belong to the illegal provisions, Legal effectiveness should not be generated.
Fujian also said that the platform is known or the goods or services do not meet the safety standards, and the damage caused by the damage is liable.
Interim Measures for the Management of Network Platform Road Cargo Transportation Management in January 1, 2020 (hereinafter referred to as \”Measures\”) clearly, network freight operators should review the actual carrier vehicles and driver qualifications, record actual The carrier, the shipper user registration information, identity authentication information, service information, transaction information, and preserves related tax-related data to ensure authenticity, integrity, availability, etc. \”Measures\” valid until the end of 2021.
Recently, the Ministry of Public Security Road Traffic Safety Research Center issued a \”Measures\”, further clarifying the business conditions, carrier responsibility, vehicle and driver access conditions, labor relations, and strengthening network freight Platform company, vehicle and drivingPeople’s qualification review and verification of documents.
(Wen Zhong Zhou Hui, Sun Wenyou, Shen Nanhai is a pseudonym)
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